About Us

Chris Clem, Ph.D.

PH.D. IN ORGANIZATIONAL LEADERSHIP

Founder, Paladin Advisers LLC

Dr. Chris Clem has spent his career at the intersection of leadership, organizational health, and human resilience, not as an outside observer, but as an active participant in some of the most demanding professional environments in America.

Before his doctoral work, he spent 16 years in law enforcement and remains active today as a law enforcement Captain. He holds a Ph.D. and a Master's degree in Organizational Leadership and previously served as Director of Research, Planning, and Leadership Development at the Arkansas Department of Public Safety, giving him both the academic framework and the operational standing to address what drives burnout in first responder organizations.

He still serves as a senior advisor to the Arkansas Department of Public Safety and the Arkansas State Police; he works directly with law enforcement leadership on officer wellness, burnout prevention, and performance. As Interim Senior Pastor at Highland Assembly in Horseshoe Bend, AR, he serves a rural congregation facing many of the same institutional pressures he studies.

Paladin Advisers exists because Dr. Clem has been in those rooms, and he built the research to understand what he was seeing.

Tricia Clem

Co-Founder, Paladin Advisers LLC

Tricia Clem is the Co-Founder of Paladin Advisers and Executive Director of NAMI Arkansas, the state affiliate of the National Alliance on Mental Illness. In that role, she leads an interdisciplinary team delivering crisis support, peer education, advocacy, and community programming to the approximately 1.4 million Arkansans living with mental illness and their families. From managing a 24/7 crisis helpline fielding over 100 calls each month to sustaining statewide services through a $150,000 federal funding cut, Tricia's leadership is defined by a refusal to let structural pressure stand between people and the help they need.

Her credentials span both executive leadership and operational craft. A Certified Project Manager and Creative Designer, she brings the discipline, clarity, and execution that translate vision into structure and structure into results. She has served in senior executive roles where mission and performance had to work together under real pressure, and that experience shapes how Paladin approaches every engagement.

Tricia and Co-Founder Dr. Chris Clem have built and led organizations together for years, including co-pastoring at two different churches, a formation in servant leadership and organizational care that runs through everything Paladin does.

Their strengths are genuinely complementary: Chris brings the research foundation, field experience, and organizational science; Tricia brings the operational intelligence, creative vision, and executive leadership that give the work its shape and forward momentum.

At Paladin, Tricia's role is foundational, not peripheral. She is the firm's registered agent and a driving force behind its programs, brand, and client work. Her position leading NAMI Arkansas also means she brings something rare to Paladin's behavioral health practice: she doesn't advise organizations navigating mental health workforce pressures from the outside. She leads one.

The Research

Dr. Clem's doctoral dissertation, The Impact of Burnout on Career Commitment among Physicians, Clergy, and Law Enforcement during the Covid-19 Pandemic: A Quantitative Study, is the cornerstone of Paladin's work.

Burnout is primarily an organizational and leadership failure, not a personal weakness. The three dimensions of burnout: emotional exhaustion, depersonalization, and reduced personal accomplishment, significantly predicted low career commitment across all three professions studied.

Core Findings

Statewide Research: Arkansas Law Enforcement

Beyond the dissertation, Paladin conducted a statewide study of burnout and career commitment in partnership with the Arkansas Department of Public Safety and the Arkansas State Police, applying the same research criteria to the full officer population statewide.

This study translates academic findings into operational reality. It represents one of the largest law enforcement burnout studies conducted at the state level and provides a direct evidence base for the THRIVE program's approach to organizational intervention. The partnership with Arkansas DPS and State Police is ongoing.

Approximately 10% anonymously self-reported as burned out. Because self-reporting on stigmatized conditions consistently undercounts, the true number is almost certainly higher, meaning roughly 1 in 10 Arkansas officers, at minimum, is operating in a state of burnout right now.

14,000 Officers Studied Statewide

From Research to the Field: P.O.L.A.R.

The research didn't stop at findings. Dr. Clem helped create the P.O.L.A.R. program (Performance Optimization Leadership and Resilience Unit) at the Arkansas Department of Public Safety, translating statewide burnout research into a structured, delivered intervention for officers and civilians across the state.

3,100+ officers and civilians trained across 75+ classes statewide since December 2024. Dr. Clem is a founding member of P.O.L.A.R. and continues to serve on the team. This is an active, growing program, not a one-time engagement.

The program incorporates methodology developed in partnership with former US Military Special Operations personnel, with cognitive performance protocols proven in high-consequence environments, adapted for law enforcement and first responders. It addresses leadership at every level of rank, stress response and emotional regulation, family dynamics and financial wellness, physical health and resilience, and peer support and chaplaincy.

The results have been documented by state leadership. Director Chris Chapmond of the Arkansas Division of Law Enforcement Standards and Training called it "one of the most impactful programs I have witnessed and participated in during my thirty-year career." Major Roby Rhoads of the Arkansas State Police cited "improved morale, enhanced readiness, and a stronger culture of support throughout the organization."

P.O.L.A.R. represents the full arc of Paladin's approach: academic research identified the problem, a statewide study confirmed its scale, and a purpose-built program delivered results at scale. That progression — from data to design to delivery — is the model Paladin brings to every engagement.

Published Work

Dr. Clem's work extends well beyond the dissertation into peer-reviewed publications and practitioner-focused writing, establishing him as a recognized voice in the academic and applied literature on burnout and leadership.

Speaking & Presentations

Dr. Clem is an active national presenter on leadership, burnout, high-performing teams, and organizational resilience in high-stakes professions. He has delivered keynote and featured presentations at federal, national law enforcement, and public health conferences, and has developed original research-based frameworks specifically for national audiences.

2026 — Keynote Presenter  ·  CDC National Conference

By Design: Building a High-Performing ORS Team

Overdose Response Strategy (ORS) National Conference · May 2026

Delivered original research-based framework on the 5 Habits of High-Performing Teams, drawn from structured interviews with top-performing DIO-PHA partnerships across the nation. Accompanied by a companion Team Partnership Handbook distributed to attendees.

2026 — Featured Presenter  ·  State Conference

Caring for the Caregivers: Building Resilience and Reducing Burnout in High-Impact Work

12th Annual Arkansas Infant and Child Death Review (ICDR) Conference  ·  North Little Rock, AR · April 2, 2026

Featured keynote-position session to a multidisciplinary audience of pediatricians, public health professionals, prosecutors, law enforcement, and child welfare specialists, reframing burnout as a leadership and systems variable rather than a personal weakness.

2026 — Upcoming  ·  National Conference Presentation

Burnout and High Performance in Law Enforcement Leaders

IACP State & Provincial Police Academy Directors (SPPADS) and Planning Officers Section (SPPPOS) Annual Meeting · Orlando, FL · July 26–29, 2026

2025 — National Conference Presentation

Law Enforcement Burnout and Resilience

IACP State & Provincial Police Academy Directors (SPPADS) and Planning Officers Section (SPPPOS) Annual Meeting · Indianapolis, IN · 2025

Additional engagements include podcast appearances, guest lectures, and presentations to state law enforcement and public health agencies. Speaking inquiries: contact Paladin Advisers